Uneasy lies the Head

I heard it during the 8.00 p.m. news bulletin when a senator said that he's going to bring to the attention of the PM about the residents woes facing them because of unserviceable lifts in their high rise flats. It's one of the problems that seemed so urgent that only the PM is the only person who could do wonders, as if he's an expert at solving mechanical faults instead of the relevant party who's responsible to ensure that the residents problems are attended to expeditiously.Once a Proton car buyer complained to the PM that his new car is giving him a headache because there seemed to be numerous complaints since he bought it, and the PM purportedly said that why tell him and the buyer was urged to deal with the national car company direct. Actually this state of affairs is a reflection of the lack of commitment on the part of those who's supposed to deliver their promise, whether as suppliers or service providers and this is compounded by the lack of action by people who's supposed to enforce whatever legislation either at the local, state or federal level. With the prevailing mentality which characterise the third world, it's rather normal for the people at the apex of the government having to attend to trifling matters which could easily be solved by their underlings. But the perception of people seemed to be more dominant than rational thought and reality. So when my cousin told me of his daughter's plight when I was attending the wedding function on the weekend, I reminded him to deal with the desk officer concerned rather than going through the Minister's office for matters which could be solved at the officer's level. No wonder after more than five months there seemed to be no solution in sight. Just imagine if a simple case of getting a release from the bond of an earlier agreement where there's enough justification had to be attended to by the Minister himself, he would be less likely to tackle issues that plagued the policy or implementation of policy. But this trend is also due to the politician's own doing whereby the people who surrounded him gives the signal to people that every trifling matter is also being handled by the Minister and no less. This perception is being fed by people in the administrative system too, especially those who had axes to grind and they hide their hands after throwing the stones on the glass houses where they are also occupying.Unless we get rid of this third world mentality amongst the public and the officials themselves then we could never rise above mediocrity in our service delivery system,as much as being touted by the PM himself.